Legal

Privacy policy

Nelson Plumbing and Heating Ltd (company number 13649684) is the data controller for information you give us through this website, by phone or by email.

What we collect

Your name, contact details, address or postcode, and details of the job, so that we can quote, arrange and carry out the work. Our online tools keep what you enter in your own browser unless you choose to send it to us.

How we use it

Only to respond to your enquiry, carry out and invoice work, meet our legal obligations (for example gas safety records), and send reminders you have asked for. We do not sell your data.

How long we keep it

Job and gas safety records are kept for as long as the law requires. Enquiries that do not become jobs are deleted within 12 months.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing admin@nelsonplumbing.co.uk. You can also complain to the Information Commissioner's Office.